POLICIES

The following are the customer policies for

Telecom West Pty Ltd

ABN 77 161 330 150 ("The Company"),

PO Box 4391 Harrisdale, WA 6112.

Phone: 1300 739 331

Acceptable Usage Policy

Customer Complaints Handling Policy

Customer Service Guarantee

Fair Use Policy

Financial Hardship Policy

Standard Form of Agreement

What You Need To Know

Bill Sample

Standard Warranty Information

National Relay & Interpreting Service:

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

Appointment of Advocate or Authorised Representative:

To appoint an advocate or authorised representative to act on your behalf regarding your account please use the form below:

Click to Download Form

Critical Information Summaries:

For every product and plan Telecom West offers a detailed Critical Information Summary listed on relevant product pages or view our CIS page.