POLICIES

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The following are the customer policies for

Telecom West Pty Ltd

ABN 77 161 330 150 ("The Company"),

PO Box 4391 Harrisdale, WA 6112.

Phone: 1300 739 331

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 Acceptable Usage Policy

 Customer Complaints Handling Policy

 Customer Service Guarantee

 Fair Use Policy

 Financial Hardship Policy

 Privacy Policy

 Standard Form of Agreement

 What You Need To Know

 Bill Sample

 Standard Warranty Information

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National Relay & Interpreting Service:​

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

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​Appointment of Advocate or Authorised Representative:​

To appoint an advocate or authorised representative to act on your behalf regarding your account please use the form below:

 Click to Download Form

 

Critical Information Summaries:​

For every product and plan Telecom West offers a detailed Critical Information Summary listed on relevant product pages or view our CIS page.