Tech Support Phone: 1300 739 331
Hours of support:
Mon to Fri 6am AWST to 6pm AWST
Sat 7am AWST to 3pm AWST
Sun 7am AWST to 3pm AWST
PO BOX 4391
HARRISDALE
WA 6112
TELSTRA 4G SIM ONLY PLANS
5, 10 and 20-day voice and data IR travel packs available for overseas travel to selected countries.
*Excess data usage is charged at $0.03/MB($30.72/GB). Alternatively signup to a 1GB Auto Bolt-on to save and pay $10/GB.
***Find below the list of countries included in the Unlimited minutes international calls allowance:
Canada China# Germany# Greece# Hong Kong# India# Indonesia# Ireland# Malaysia# New Zealand# Singapore# Thailand United Kingdom# USA Vietnam#
#includes calls to mobile
Terms & conditions:
1. All prices are quoted inclusive of GST.
2. The Calls within Australia value is comprised of national Calls to Mobiles and fixed line services, calls to 1300, 13 and 1800 numbers and calls to Voicemail.
3. Excluded call types are: diversions, directory services, international voice including calls to fixed lines or GSM mobiles that switch/divert or recalling, international roaming, content packs, mobile internet usage, True Local usage, Premium Calls, Premium SMS, VoIP services /usage and 19xx services.
4. The mobile plans include unlimited national SMS.
5. Bolt-ons and International add-ons and packs must be added by us to be in effect. Call our support line and ask to activate these extras/add-ons.
6. Fair Usage policy applies to all mobile plans in relation to call usage, SMS, MMS, and data.
7. Call charges on the mobile plans are charged in 1 second increments.
8. A set amount of mobile data is included each month as part of the mobile plan. This is to be used for internet connectivity from your mobile. Unused monthly data allowance cannot be rolled over.
9. Included mobile data; 1GB (Micro plan), 3GB (Standard plan), 5GB (Super plan), 15GB (Max plan), 30GB (Super Max plan), 60GB (Extreme plan) and 100GB (Super Extreme plan) for sim only Mobile Plans.
10. Upon exceeding the monthly included data allowance you will be charged excess data as per the table above.
11. Data usage will be metered in kilobytes, where 1024 Kilobytes (KB) = 1 Megabytes (MB) or part thereof and includes both uploads and downloads.
12. Early termination fee, if you choose to cancel your service or it is disconnected for any reason on a 1 month contract term you will be charged an early termination fee comprised of $0 per service plus any outstanding charges and monthly access charges up to the date of disconnection.
13. Telecom West sim only mobile plans requires a mobile phone in order to connect your service. The customer must provide their own mobile phone to receive this sim only service.
14. Some services not available on all mobile phones. Please contact your supplier or phone manufacturer’s website for details.
15. Standard Form of Agreement – This Mobile Service is supplied in accordance with the terms of the Standard Form of Agreement.
16. Monthly data included value excludes voice, VoiceMail, national SMS and MMS, international SMS and MMS, Premium and Third Party SMS and MMS, Third Party content purchases and subscriptions, 13/1300, 1800, VPN data usage and data used while roaming internationally. If you are able to access such services, you will be charged at prevailing rates in accordance with the terms of the Standard Form of Agreement (SFOA) .
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Telecom West Pty Ltd (Telecom West) ACN 161 330 150 uses part of Telstra’s 4G and 3G mobile network.
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Telecom West’s Telstra 4G Mobile plans provide a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population covering 1.3 million square kilometres. Handsets not capable of 4G will only receive 3G coverage. Check your area at mobilemaps.net.au
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The mobile solution of Telecom West’s Telstra 4G Mobile plans have access to a maximum download limit of 100Mbps on 4G across 90% of the population. 4G devices will enjoy typical speeds of 2-50Mbps on the 4G network. Typical wireless packet data upload speeds on the 4G network are 1 to 10 Mbps.
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On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps.
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End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.